Business intelligence is organized around predefined questions and schema, while regulatory shocks are open-ended, customer-specific, rule-bound and constantly shifting. RL Jones Customhouse Brokers has served the U.S. southern border since 1938. RL Jones evaluated that path and quickly recognized the mismatch. Amberd’s private LLM operates against that data in place, performing the lookup work, tariff logic and refund calculations that analysts once stitched together by hand. The lesson from RL Jones is that AI built for decisions is a different category of system — and the supply chain industry’s next round of regulatory surprises is when that distinction will start to matter.