The company’s return policy is designed to remove some of the hesitation that comes with buying a car without a traditional test drive. If they change their mind, they can return the vehicle as long as it meets Carvana’s return requirements. The return policy acts more like a safety net rather than a replacement for a traditional dealership visit. The Real Difference Comes Down To How You ShopThe better return policy depends largely on the type of buyer you are. The Verdict: CarMax Wins On Time, Carvana Wins On ConvenienceWhen it comes strictly to the length of the return window, CarMax comes out ahead with more time to make a decision.