swivl, which offers an AI-powered communication platform for self-storage operations, released data on the use of its AI voice agents in the industry during the first quarter of the year. While facility operators miss an average of 40% of customer calls, according to data provided by the Self Storage Association, users of swivl’s AI voice agents achieved 68% containment, demonstrating performance that exceeds the industry standard by 8%, the release stated. The full Q1 2026 platform snapshot includes a representative sample of swivl’s operator network, with individual account data anonymized,” the company stated in its release. Its platform includes several features including AI Agents, Unified Inbox and Unit Connect. Source: swivl, Q1 2026 Voice AI Quarterly Snapshot