Most AI in CRM Still Leaves the Work With YouOver the past two years, nearly every platform has added an AI assistant. That, to me, is what AI CRM software should actually mean. Why Small Businesses Will Get There FirstIt’s tempting to assume every major software shift starts at the enterprise and trickles down. And for the first time, small businesses aren’t at the back of the queue for what replaces it. Written by: Vivek Sharma, Founder of Saleoid and EQUP Inc.With more than 15 years of experience building business software, he writes about CRM, AI and technology adoption for startups and small businesses.