3) Financial wellbeing & digital inclusion: staying one step ahead of scamsThe Academy’s most distinctive pillar focuses on financial health and digital inclusion. Hang Seng’s anti-fraud and digital banking teams will run workshops on common scam techniques and on how to use digital banking services safely — delivered step-by-step, in a senior-friendly way. One key pillar of the Hang Seng Silver Academy focuses on anti-fraud education, helping seniors recognise common scams and protect their savings. Hang Seng Bank has for several years run anti-fraud education campaigns and simplified digital banking interfaces for older customers. The Academy also offers digital banking workshops to help seniors use online and mobile banking services safely and with greater confidence.