The Campbell, Calif.-based company released capabilities spanning conversation intelligence, AI agent development, expert routing, frontline communications and workforce management. 8x8 AI Studio builds on phone systems already in place. 8x8 AI Routing connects customers to experts already inside the organization. Governed AI Agent DeploymentGoverned AI agents constrain large language models through business logic with human-in-the-loop oversight. Conversational Intelligence & GainsConversation intelligence platforms integrate real-time transcription, AI-driven summaries and automated logging into enterprise systems.