86% of CX leaders call proving ROI critical, but only 4% have a standardized way to do it. 86% of CX leaders call proving ROI critical, but only 4% have a standardized way to do it. The mandate is clear, and most CX leaders have heard it: translate your work into the language the C-suite funds. This is the part most CX leaders skip, and it's the part that changes everything. Key Takeaways: Building the CX ROI Business CaseThe following table highlights the most important lessons, actions and strategic considerations emerging from CX leaders' struggle to translate their work into C-suite financial language.