In this interview, Lesli Seow, People Director, shares how the team removed barriers to employment while building a stronger employee experience. We worked with store teams to review job scopes, clarify expectations, and pilot selected arrangements before scaling them further. Through this, we learnt that stronger employee experience programmes must be both people-centred and operationally sound. One key area HR teams will need to rethink is how employee experience evolves in an increasingly digital and AI-driven workplace. As we adopt new tools and improve efficiency, we must continue to keep empathy, trust, and the human connection at the centre of the employee experience."