PORT ST. LUCIE, Fla. — Residents at Sanctuary at Winterlakes Apartments in Port St. Lucie said they have been living with unresolved maintenance issues and that their requests for help are being ignored. It's welting like rot, rot on it in the foundation, rot," Malio said. Malio said she and her neighbors submit maintenance requests through an online portal, but she claims those requests go unanswered or get deleted — and are sometimes marked complete even when no work has been done. Jones sent a report from a company that tested her unit and found evidence of mold, recommending that drywall, insulation and other materials be removed. Each resident has a tenant portal where maintenance requests are recorded and tracked unique to each unit.