From today, customers will no longer be able to purchase tickets on the previous ScotRail app. Many passengers have reported issues relating to the resetting of passwords which have left them unable to access the updated system. David Ross, ScotRail chief operating officer, said: “We launched the new ScotRail app and website booking system today – with thousands of people downloading it first thing this morning and successfully buying tickets to travel with us. “Unfortunately, we are experiencing some intermittent technical difficulties with the app – with customers having problems while attempting to purchase tickets. “We are sorry for the issues customers are experiencing, and I want to reassure them that we are working flat out with our supplier to fix the issue.