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Messaging overtakes phone calls as the default daily communication channel for Americans, YouGov finds
['Hugo Rojas']
Global Current News
Messaging has firmly established itself as the default layer of everyday communication, steadily absorbing functions once dominated by phone calls.
Eighty-five percent of U.S. adults say they use messaging on a regular basis, making it the most commonly used communication method in the country.
Voice calls come in second at 58%, a substantial share that underscores calling’s continued relevance.
The gap is even wider when non-use is counted: 25% of Americans say video calls are not applicable to them, and 41% say the same of voice notes.
Voice calls show slightly more variation by demographic: Gen X (60%) and men (63%) are somewhat more likely to use voice calls regularly, while women (54%) and Baby Boomers and the Silent Generation (57%) are slightly less so.