Join our new WhatsApp channel: The Morning Round-Up Get the biggest pub trade stories straight to your phone. Operators will also have various policies in place, such as Challenge 25/21, drugs and drink spiking policies, dispersal policies, vulnerability policies etc. With Freshers mainly attracting young adults aged between 18-20 who are starting university, it is important staff understand their responsibilities in relation to the relevant age verification policy in place. With premises seeing an increase in customers during busy seasons such as Freshers, it can be more difficult to spot signs of intoxication. It is therefore crucial that staff members remain vigilant to possible indications that a customer may be intoxicated.