Almost all (95%) field service organizations now use AI, and 85% plan to increase investments over the next two years, according to Salesforce's State of Field Service research, a survey of over 2,300 field service professionals across nine countries. Field service organizations are also seeing increased revenue from field operations (39%), possibly due to faster response times for customers (39%). Based on current adoption trajectories, it is likely that 100% of field service organizations will use AI by 2027. Only 16% of field service organizations have field and back-office functions integrated on a single platform. To learn more about the State of Field Service report, visit here.