Karina had not realised Queens Car Park would close at 9pm and ended up stuck between other vehicles in the same position at 11pm, as fire alarms started going off. The customers trapped in the car park apparently contacted the security guard as well as police and were told that there was a fire. "During this process, a fire alarm was activated in a separate area of the shopping centre; this did not affect the car park. "Once the situation had been resolved, staff returned to assist the customer and provide access from the car park. While Queens Car Park closes at 9pm, the Charter Place car park which is nearer Cineworld Watford remains open 24/7.