Telecom operator Ufone experienced a service disruption that temporarily made its digital rewards platform, SHOQ, unavailable, prompting the company to acknowledge a technical fault and assure customers that restoration work was underway. In a customer advisory, Ufone said it was experiencing a technical issue due to which SHOQ had become temporarily unavailable. The disruption affected users attempting to access the SHOQ platform, which provides digital rewards, promotional offers, and customer engagement services to Ufone subscribers. The company did not disclose the nature of the technical issue, the number of users affected or an estimated timeline for the full restoration of the platform. Although temporary outages on digital platforms can occur due to technical or infrastructure-related issues, prolonged disruptions may affect customer experience, particularly as telecom companies continue to expand their digital service portfolios.