Artificial intelligence (AI) will play a key role in Lloyds Banking Group’s new strategic plan that runs through 2030. Part of Lloyds Banking Group’s strategy is cost and capital discipline. Lloyds Banking Group now has about 22 million mobile app users, 7 billion annual digital logons and 800 AI models live, according to a 2026 half year results and strategy update released Thursday. In its retail business, Lloyds Banking Group plans to scale agentic customer journeys to improve the customer experience, new customer growth efficiency and cost-to-service, per the update. Nunn said during the earnings call that Lloyds Banking Group has hired about 11,000 technology and data staff since 2021.