Encore AI has raised $30 million in Series A funding to expand a platform that studies customer conversations and turns successful employee behaviour into playbooks for AI agents. The company rebranded as Encore AI alongside the latest funding announcement. Encore then combines those behaviours into AI agents designed for specific sales, service, collection or customer-success workflows. Large CRM providers including Salesforce, SAP, Zoho and HubSpot are also adding AI agents to their platforms. Team8 describes Encore as a customer interaction platform that identifies revenue gaps and deploys agents modelled on an organisation’s top performers.