One woman says that the 2023 Cadillac Escalade she purchased is not—and that General Motors is refusing to fix it. What’s Wrong With This Woman’s 2023 Cadillac Escalade? “This is our 2023 Cadillac Escalade,” she writes in the video’s overlay text. Cadillac and General Motors refuse to fix it.” Regardless of the reason for the problem, the problem itself is known to General Motors.