The commission ordered a refund of the bike’s purchase price of Rs 1.13 lakh, along with Rs 1 lakh as compensation and Rs 20,000 towards litigation costs. “The expert commissioner has specifically concluded that such defects are not expected in a brand-new motorcycle,” the commission found. The commission directed the manufacturer to pay the complainant the purchase price of Rs 1.13 lakh. The authorised dealer was directed to pay him Rs 1 lakh as compensation for the mental agony, inconvenience and financial hardship, and Rs 20,000 as litigation costs. Story continues below this adTakeawayThis ruling highlights that manufacturers cannot escape liability for defects in their vehicles or the resulting inconvenience caused to consumers.