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EN
Man misses key meeting in Delhi as train ‘diverted’, gets Rs 35,000 from Railways
['Ashish Shaji', 'Ashish Shaji Is A Senior Sub-Editor At The Indian Express', 'Digital', 'Where He Specialises In Legal Journalism. Combining A Formal Education In Law With Years Of Editorial Experience', 'Ashish Covers Court Developments', 'Key Cases For The Audience.', 'Expertise Ashish Is A Law Graduate', 'Ba Llb', 'Ime Law College', 'Ccsu. His Work At The Indian Express Focuses On Translating The Often-Dense Proceedings Of Courts Into Clear']
The Indian Express
The commission directed the railway to pay a Rs 35,000 payout.
The counsel argued that the train, scheduled to reach New Delhi by 6.30 am on September 30, arrived only at 10.30 pm the same day, a delay of 16 hours.
As a result, the man allegedly missed his business appointment as well as his return flight, and had to book a fresh, costlier flight ticket for the next day.
Since the man was to board the train at Chennai Central, no such message was sent to him.
Where a business or corporate entity fails to intimate a customer of a change that was foreseeable, that failure by itself can constitute deficiency in service.