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IT
The Safety-First Scorecard: Evaluating LLMs on Critical Crisis Management
['Hbs Ai Content', 'Written By']
Digital Data Design Institute at Harvard
New research describes how to hold AI accountable for how well it protects users in crisis.
The 988 Suicide & Crisis Lifeline provides free 24-hour, confidential support by calling or texting 988 or visiting 988lifeline.org.
Those signals are important, but they are also not enough for serious mental health conversations, especially in the context of suicide risk.
26-084 (May 2026): 3. https://dx.doi.org/10.2139/ssrn.6836551[2] Bentley et al., “Benchmarking the Safety of General Purpose Large Language Models for Suicide Risk Detection and Response,” 11.
[3] Bentley et al., “Benchmarking the Safety of General Purpose Large Language Models for Suicide Risk Detection and Response,” 13.