Working from her home in Monroe County, Kearns provides telehealth counseling to patients, some of whom are in crisis. She said she’s contacted multiple providers to bring internet to her home but has not had any success. State officials say Monroe County has remained one of West Virginia’s hardest places to connect because of its mountainous terrain, low population and aging infrastructure. Rick Hillenbrand, R-Hampshire, introduced a bill to give internet customers relief from paying for internet service when it drops, because he said residents in his district were having numerous internet outages lasting days. While Deeds said relief is on the way, Kearns said she’ll believe it when she no longer needs multiple internet providers just to make it through a workday.