But Caraway and ITS worked closely together to ensure the company's supply chain could handle the jump in demand. Caraway uses ITS to handle parcel management, reverse logistics and inventory management. The home goods brand has been able to achieve a 20% reduction in total parcel costs with ITS by collaborating on a live rate-shopping tool for parcel shipments, according to the case study. An ITS Logistics distribution and fulfillment center in Reno, Nevada. Retail partners who sell Caraway products through their own online storefronts have the buy online, return in-store option, per the case study.