ANSWER: So, it’s not perfect, but improvements have been made, based on what Stephanie Heffner, public safety director for the East Texas Council of Governments, explained to me. Here’s how 911 calls from mobile phones work:The call first hits one of those tall cell phone towers we see. Those towers, Heffner said, are broken into sectors – like a pie that’s been sliced up. She said text messages are delivered on a different platform, and people can text 911 with information about their location and emergency. Margaret’s Flower Shop and Gift Shop was there in 1974, and in 1986, it was The Flower Peddler.