That approach is becoming harder to sustain as faster payment systems compress settlement times and reduce opportunities to reverse transactions. Findings discussed during a recent PYMNTS interview with Shaffer Bond, payments product lead at Plaid, illustrate why. Bond believes many organizations still devote too much attention to what happens after payment execution rather than before it. Internal customer information remains essential, but Bond said this information rarely tells the complete story. Watch the full interview with Shaffer Bond to learn more about: