The banking group shared the new strategy which will come into effect from 2027 when the previous five-year plan under chief executive Charlie Nunn comes to an end. This was driven by increased income and more controlled business costs, while customer lending and deposits increased over the period. provide services we've never been able to provide," he said. "So being able to provide investment advice to anyone in the UK that wants to talk to us with really well-trained agents. Mr Nunn said the bank does "not put targets around numbers of staff" but added that the shift will "impact work" across the group.