The phrases mentally tough, soft-hearted people say in casual conversation:1. Those who can confidently say this phrase aren't just efficient, they're living their best lives in connection with others. This is why tough, but soft-hearted people often say, "We'll get through this." 'I can handle it'Aruta Images | ShutterstockMost people hate the thought of change and can't stand when life doesn't go their way. But strong people know that going back to the beginning doesn't mean doing things the same way.