The bus driver reportedly told Mr Dowling that electric bikes were not permitted. Mr Dowling said: "It was all hugely embarrassing and humiliating and spoiled what had otherwise been a great fact-finding trip. In a letter to Mr Dowling, Megan Hope-Rushforth, service delivery director at First Bus, apologised for the incident. Councillor Kate Ravilious, executive member for transport for City of York Council, said: "We welcome First’s apology and commitment to driver training. "We’ve been investing to make the start and finish of journeys better too, with accessible bus stop kerbs, improved seating and waiting areas at bus stops, plus audio announcements and electronic display real-time bus service information."