ScotRail has launched a new app and website for ticket bookings. From Thursday, all new ticket purchases must be made through the ScotRail New Official App or website. Customers will need to reset their password using the ‘forgotten password’ option when logging in to the new app or website for the first time. ScotRail The new Scotrail app launched on July 30 ScotRailThe change comes weeks after ScotRail introduced a new £10 minimum fare for ticketless passengers on July 1. In a statement, the rail operator said: “From Thursday, July 30, we’ll be introducing a new ScotRail app and website booking engine, to replace the current system (supplied by Trainline).