Deployed across South Carolina’s $8.9B academic health system, the voice agent mitigates call center staffing shortages and reduces non-clinical administrative workload at scale. How MUSC Health Scales SoundHound’s Voice AI to Pharmacy OperationsThe hospital operations, health system access, and clinical informatics sectors face an escalating call-center bottleneck. To eliminate inbound phone queues and establish a self-service digital front door, MUSC Health has expanded its deployment of “Emily,” an AI voice agent built on SoundHound AI’s agentic platform. “From patient access to pharmacy operations, we are thoughtfully deploying AI to enhance the human experience in health care,” stated Crystal Broj, Chief Digital Transformation Officer at MUSC Health. As SoundHound AI and MUSC Health continue to scale Emily across additional non-clinical and specialty workflows, they provide a clear operational blueprint for how agentic voice technology will modernize patient access and health system operations nationwide