If you’ve been trying to buy Kenya Power prepaid tokens this morning without success, you’re not alone. Complaints have been circulating across social media for hours, with users reporting their token purchases are failing or not going through at all. Both Kenya Power and Safaricom have since acknowledged the problem, confirming that there is an ongoing issue affecting token purchases. At the time of writing, Kenya Power hasn’t explained what caused the outage affecting token purchases. There’s also no estimated timeline for when token purchases will be fully restored.