At some point, all self-storage operators serve elderly tenants. Some of these renters are sharp as a tack, while others grapple with cognitive decline. This can present unique challenges, particularly when customers forget critical facility information, such as their access code, unit number and location, rent due date, items stored, and more. In this discussion thread on the Self-Storage Talk online community, members are sharing interactions they’ve had with older tenants who suffer from memory loss and other frailties. Read their practical advice for responding responsibly and with compassion, so vulnerable customers can use storage safely and with dignity.