The State Bank of Pakistan (SBP) has clarified that SMS banking alerts are optional and are provided only with a customer’s consent, as commercial banks increasingly shift towards mobile app notifications and email alerts for transaction updates. Banks Expanding Digital Alert OptionsSBP Governor informed the committee that customers are not required to subscribe to SMS alerts and can choose alternative notification channels based on their preferences. As part of Pakistan’s ongoing digital banking transformation, many banks now offer real-time push notifications through their mobile banking apps, alongside email alerts for account activity. Mobile Banking Continues to EvolveThe discussion highlights how Pakistan’s banking sector is gradually modernizing customer communication through digital platforms. Focus on Improving Digital Customer ExperienceBesides discussing digital banking services, committee members also reviewed customer complaints regarding banking procedures and called for standardized operating procedures across commercial banks to improve customer service.