Read: How employers can manage employee retention, engagement during talent shortageAnother critical piece is employee recognition and making people feel valued. “Companies put so much effort and attention on making their customers feel valued, but great companies do that for their employees as well. But when people feel valued, they [tend to be more productive] and happier at work.” Customers often buy things using emotionally-based decisions and employers tend to forget their employees are the ones making those emotional connections with clients. Read: Employers that foster employee belonging boosting engagement, retention, but more work to be done: survey