Lidl has been forced to pay £25,000 to a customer following a row over bags of shallots at checkout. Lidl has paid the full sum to the customer following a civil court claim, along with an additional £1,250 in costs. Lidl has been forced to pay £25,000 to a customer following a row over bags of shallots at checkout | GOOGLEHe said: "Because I was visibly distressed, staff called a manager over through their headset. A week after the incident, Lidl's customer care team sent him an apology by email, which he dismissed as inadequate. A Lidl GB spokesman said: "At Lidl GB, we are committed to fostering an inclusive, welcoming environment for every customer and colleague.