A woman who flew American Airlines from Cleveland to Los Angeles decided to upgrade to first class for the first time. She said this stood out to her because she had paid extra for the first-class experience. Still, she said that if someone is considering paying for first class, she does not think American Airlines is “worth it.” Worden is not the only passenger who has recently spoken out about issues with American Airlines’ first-class service. Hembree said, “Just when you think that American Airlines couldn’t be any worse, they are now kicking people out of first class that have already paid for that seat.”