Hyderabad: A Hyderabad consumer has secured relief of more than Rs 80,000 after the District Consumer Disputes Redressal Commission in Telangana held Reliance Retail Ltd liable for deficiency in service over a defective air conditioner. The complainant, Raghavendra Kaliga, had purchased a Lloyd 2.2-tonne air conditioner from a Reliance Retail outlet in Hyderabad on April 29, 2024, for Rs 60,431. In its order dated July 7, the commission observed that Reliance Retail failed to adequately respond to the customer’s grievance even after acknowledging the complaint. The commission directed Reliance Retail to refund the purchase amount of Rs 60,431 with 9 per cent annual interest from April 29, 2024, until payment. Reliance Retail has been directed to comply with the order within 45 days, failing which the interest rate on the refund will rise to 12 per cent per annum.