But passengers with tickets already bought through the current ScotRail app have been told to download them before the switch, as those tickets cannot be transferred into the new app. We’re launching the ‘ScotRail New Official App’ and updating our website to improve how you plan journeys, buy tickets, and manage your travel. “The current ScotRail app will no longer allow customers to buy tickets via the app. “From 30 July, customers will need to download the ScotRail New Official App and update their password to continue purchasing tickets. “These updates are designed to make it simpler and faster to plan journeys, buy tickets and manage your travel.”