Moreover, above all, even the card was not sent by the opposite party to the complainant. Family trip to Kuwait, defunct cardThe complainant claimed that he has been a customer of Federal Bank as a Non-Resident External (NRE) customer since 2015. He added that the bank issued a world debit card with validity till December 2023 carrying premium features like complimentary access to domestic and International lounges, etc, and he was using the card from 2018 and enjoying the premium benefits without any problems. However, while travelling from Kuwait to Kochi with his family, while attempting to use the lounge facilities at the international airport in Kuwait using the said debit card, the payment was declined citing “card failure”. He later found that the said debit card was deleted from the payment system without any notice or intimation.