Encore AI, a startup that studies companies’ customer interactions to train and deploy AI voice agents that can work alongside customer support and sales teams, or operate autonomously, has raised $30 million in a Series A round led by Team8. Now rebranded as Encore AI, the startup has expanded that system into a platform that analyzes conversations between a company’s employees and customers to identify which approaches resulted in successful outcomes, and uses those findings to train its AI agents. The result, according to Ginzburg, is an AI agent that leverages the strongest parts of the playbooks used by an organization’s employees. But Ginzburg contends that access to data alone isn’t enough, as established vendors would need to overhaul their processes to make historical customer conversations the foundation of their agents like Encore does. Encore said some of the financial institutions participating in the round first used its product before deciding to invest.