Customers ‘comfortable’ using AI for simple queries for nowCustomers are happy using AI for simple queries, according to a survey of 2,000 UK customers commissioned by Moneypenny. Respondents mentioned using AI for booking a service or MOT (34%) and for booking a test drive (24%). Only 17% would be happy using AI to settle a bill, 10% for buying or selling a car, and 41% said they are not happy to use AI for any auto-related communications. A higher proportion of older generations said they not happy using AI for any communications (52% of Baby Boomers and 47% of Gen X, compared with only 31% of Gen Z). More women than men say they are not happy using AI for any auto-related communications, 47% and 34% respectively.