What she did not know was how to make the QR code menu work. The QR code menu became standard during COVID-19 for legitimate reasons: it eliminated a shared physical object that could spread infection. Many QR code menus load websites designed for desktop viewing that have not been optimized for mobile. Multiple participants used the word “useless” to describe how they felt when they could not make a QR code work. The gap between what that requires and what most QR code implementations currently provide is not a technology problem.