Hoteliers raised concerns over issues ranging from hotel classification, assessment, and certification, among others, during a Special Annual General Meeting of the Hotel and Restaurant Association of Bhutan (HRAB). Hotel Classification System for Bhutan 2024 mandates a minimum of seven up to 10 permanent staff for every 10 rooms depending on each hotel’s star ratings. Therefore, I would be grateful if the department allows some flexibility with the hotel classification requirements,” said Ugyen Dorji, a hotel owner in Thimphu. Moreover, they called for greater consistency in assessments, saying hotel classification should be based on clear and standardised criteria rather than differing interpretations by individual assessors. According to officials from the Department of Tourism, the 2024 Hotel Classification Guidelines were revised in consultation with the HRAB, considering their feedback.