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Watchdog investigating whether Microsoft misled customers on subscription costs
['Henry Saker-Clark', 'Press Association Deputy Business Editor', 'Min Read']
Yahoo Finance - Business Finance, Stock Market, Quotes, News
The UK competition watchdog has said it is investigating whether customers were misled by Microsoft over subscription options and "paid more as a result".
The investigation is looking at changes made to monthly and annual subscription plans, which now include AI service Copilot among other features.
"When a business changes its subscription plans, customers need clear and timely information about their options.
"Our investigation will consider whether Microsoft customers were misled and ended up paying more as a result."
A Microsoft spokesman said: "Consumer trust and transparency are priorities for Microsoft, and we are reviewing the CMA's claims in detail.