Instead, the critical tax portal remained down for four consecutive days, triggering widespread disruption across commerce sectors nationwide. eTIMS serves as a core pillar of Kenya’s Digital Public Infrastructure (DPI), linking real-time corporate transactions and invoicing directly to tax compliance mechanisms. Supply Chain Delays: Goods dispatched with physical delivery notes faced administrative hurdles and legal uncertainty without real-time eTIMS validation. For four days, enterprise operations stalled without updates, technical disclosures, or revised estimates on when the platform would return. Critics are demanding accountability, stressing that public infrastructure handling billions of shillings in daily trade requires transparent status reporting, high-availability architecture, and strict Service Level Agreements (SLAs).