The incident occurred on July 25 during a fan meeting, when a Chinese fan was accused by other attendees of cutting the queue and failing to follow event rules. According to videos shared on social media, event security approached the Chinese woman, who was wearing an orange shirt, and attempted to escort her from the queue. During the escort, the Chinese woman kicked a female Thai security guard. The incident also attracted attention on Chinese social media, where some users argued the Chinese woman was subjected to excessive force. GMMTV also announced that the temporary suspension of the security guard had been lifted and that she had returned to work.