The Brief Some Pepco customers could have their service disconnected as a pause on shutoffs ends. Tens of thousands of residential utility customers across Washington, D.C. could have their service disconnected as a 90-day moratorium preventing electricity shutoffs comes to an end. For many D.C. residents, recent monthly electric statements have represented an increase in their normal living expenses. Pepco respondsIn response to the end of the moratorium, Pepco emphasized its efforts to assist affected residents who face past-due balances. Pepco is encouraging customers who are concerned about their utility bills or potential disconnections to contact the company directly to explore financial relief options.