Investigators believed the murders took place between 4:00 and 4:25 A.M. on November 13, 2022. Based on cell phone data, several occupants of the home, including surviving roommates, appeared to be awake. While the surviving roommates were speaking to police, the victims' families were learning that their children had been taken from them. In the Netflix documentary, Goncalves' parents, Steve and Kristi, described how rumors of the murders reached them before the police did. Initially, she was told that there was a party and "someone went in and shot up the party."