A guest who doesn’t get a confident wine suggestion often just orders a soda — or worse, feels like the service fell short. When a server can speak to a bottle with even basic authority, guests trust the upsell instead of resisting it. You don’t need every team member to become a sommelier. You need them to stop freezing when a wine question comes their way. — Maria G., Front of House Server, Boutique HotelEnroll your team before July 31, 2026 and save 25% with code RESET25 at the course link.