The funeral home told the family they had since located the father’s actual ashes. The poster wrote that the funeral home wants her to sign paperwork saying she “accepts a refund and won’t discuss the mistake publicly.” Other Reddit users responded with advice and pointed the poster toward Ohio’s regulatory body for funeral homes. Several commenters raised concerns about the funeral home’s conduct. A third commenter suggested getting the funeral home’s offer in writing, then reporting the matter and pursuing legal action.